Frequently Asked Questions
Everything you need to know about your Anbernic gaming experience.
What is the typical shipping time for my order?
Orders are generally processed within 1-2 business days. International shipping typically takes 7-15 business days depending on your location and the selected shipping method.
Do Anbernic devices come with pre-installed games?
Most of our consoles come with a standard TF card containing a curated selection of classic games. However, availability may vary by model and region; please check the specific product description for details.
What is your return policy for defective products?
We offer a 15-day return policy for items that arrive defective or damaged. Please contact our support team with your order number and video evidence of the issue to initiate a replacement or refund.
Are the consoles covered by a warranty?
Yes, all Anbernic consoles purchased through our official store come with a 1-year limited warranty covering hardware malfunctions under normal use.
Which payment methods do you accept?
We accept a variety of secure payment options including PayPal, major credit cards (Visa, MasterCard, American Express), and local payment gateways depending on your country.
How can I update the firmware on my device?
Firmware updates are periodically released to improve performance. You can download the latest firmware from our official website's 'Download' section and follow the included instructions for flashing your SD card.