Returns & Exchanges
At Anbernic, we want you to be completely satisfied with your gaming experience, which is why we offer a 15-day return window for products in original condition. If your handheld device or accessory doesn't meet your expectations, our streamlined process ensures a hassle-free resolution.
Initiate a Request
Contact our support team at [email protected] within 15 days of delivery with your order number and the reason for your return.
Package Your Device
Securely pack the item in its original packaging, including all cables, SD cards, manuals, and protective films to ensure full refund eligibility.
Ship the Item
Affix the provided return label or ship the package via a trackable service to our designated inspection center.
Inspection and Refund
Once our technicians verify the device's condition, we will process your refund or exchange within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing